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"周冰玲"

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Institution	Date	Title	Author
中國文化大學	2005-12	服務失誤對顧客反應的影響：服務補救策略的差異分析－以國道長途汽車客運消費者為例	林隆儀; 周冰玲
真理大學	2004-06	不同服務補救策略之下服務失誤對顧客反應的影響-以國道長途客運消費者為例	周冰玲; Ben-Ling Cho

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