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"孫林輝"

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Institution	Date	Title	Author
元智大學	Oct-18	基於情緒勞動理論的電商客服語音與客戶滿意度的影響關係研究	孫林輝; 吳曠; 吳安波; Jui-Feng Lin
元智大學	2019-03-22	客服人員之不當語氣偵測 – 評估以人因工程手法作為選取特徵值之成效	邱薇; 孫林輝; 林瑞豐

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