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Institution Date Title Author
育達商業科技大學 2010-07 退貨服務品質對「顧客忠誠度」影響之研究-以新竹大潤發為例;A Study on the Effects of Return Service Quality on Customer Loyalty-A Case of RT-Mart HsinChu 蕭吟珊
育達商業科技大學 2009 退貨服務品質對「顧客忠誠度」影響之研究─以大潤發新竹忠孝店為例;A Study on the Effects of Return Service Quality on Customer Loyalty-A Case of RT-Mart HsinChu ChungHsiao Store 何文碩;蕭吟珊;賴銘哲
育達科技大學 2008 大學生對印表機耗材回收動機與認知之探索 : 以苗栗縣大專院校為例 張婉菱;王玲敏;蕭吟珊;林宥佑;陳冠汝

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