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Institution	Date	Title	Author
國立屏東大學	2017.06	從期望落差模式探索百貨業服務品質滿意度技術報告	歐陽彥晶;許媁筑
國立屏東大學	2011	從期望落差模式探索服務品質的滿意度-以購物中心為例	許媁筑; Hsu, Wei-chu

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