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Institution Date Title Author
東方設計學院 2010-03-25 以顧客關係管理之觀點探討顧客滿意的形成及對企業績效的影響 蔡志明; 賈奇澔; 顏國林; 劉尚修; 吳博文; (東方技術學院行銷與流通管理系)

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