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"黃鳳金"

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Institution	Date	Title	Author
南華大學	2016-05-01	網路書店服務疏失與補救策略	范惟翔;黃鳳金
南華大學	2011	網路書店服務失誤與服務補救措施對消費者滿意度之影響	黃鳳金; Huang, Feng-chin

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