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臺灣學術機構典藏系統 (Taiwan Academic Institutional Repository, TAIR)
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Institution Date Title Author
國立高雄餐旅大學 2009-04 Customers’ expectations towards complaint handling in airline service: Effects of privilege status and reasonability of demands based on cue-arousal theory 楊昭景; Chiou*, W., Chang, M., & Yang, C.

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