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Institution	Date	Title	Author
淡江大學	2017	客服人員之服務品質對顧客行為意向影響之研究 : 以中華電信為例	朱美華;Chu, Mei-Hua
東海大學	2015	線上電影短片教學對高職學生語用能力發展之效用	朱美華; Chu Mei Hua
淡江大學	2006	政府資訊委外案導入獨立驗證與確認(IV&V)機制的關鍵因素探討	朱美華; Chu, Mei-hua

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