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Institution	Date	Title	Author
淡江大學	2008-05	ATM service quality improvement at T bank"	李旭華; Lee, Hsu-hua; Pan, Chun-shon; Chung, Shu-maing
淡江大學	2008-05	金融業自動櫃員機服務品質中實體設施及設備導入六標準差--以T 銀行為例	李旭華; Lee, Hsu-hua; 潘振雄; Pan, Chun-shon; 莊書銘; Chung, Shu-maing

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