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Institution	Date	Title	Author
國立成功大學	2011-06-27	服務失誤與服務補救對顧客滿意度的影響:以網路書店為例	鍾雅莉; Chung, Ya-Li
南華大學	2004	中部縣市商業技職學生升學考量因素之分析	鍾雅儷; Chung, Ya-Li

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