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Institution	Date	Title	Author
淡江大學	2008-05	Customer satisfaction improvement of international hotel using six sigma management	李旭華; Lee, Hsu-hua; Pan, Chun-shon; Guo, Yun-jen
淡江大學	2008-05	應用六標準差改善顧客滿意度之研究一以國際觀光旅館為例	李旭華; Lee, Hsu-hua; 潘振雄; Pan, Chun-shon; 郭蕓榛; Guo, Yun-jen

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