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Institution	Date	Title	Author
國立政治大學	2011	由意圖轉為使用: 自助服務科技之顧客準備度及促成條件之縱時探討	謝瑞珊; Hsieh, Jui Shan
國立政治大學	2010	From intention to use: A longitudinal investigation on customer readiness and facilitating conditions for self-service technology	Li, Eldon Y.;Hsieh, Jui Shan; 李有仁;謝瑞珊

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