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臺灣學術機構典藏系統 (Taiwan Academic Institutional Repository, TAIR)
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Institution Date Title Author
南台科技大學 2012 服務疏失、顧客抱怨與服務補救對顧客滿意度與顧客轉換意圖的影響性研究-以台南地區金融消費者為研究對象 陳君榮; JUNG, CHEN JIUN

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