臺灣學術機構典藏系統 (Taiwan Academic Institutional Repository, TAIR)

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Institution	Date	Title	Author
元智大學	2004-03	The Impacts of Customer Participation and Service Expectation on Causal Attributions Following Service Failure	嚴秀茹; K. Gwinner; Wanru Su
元智大學	2003-12	Internet retail customer loyalty: The mediating role of relational benefits	嚴秀茹; K. Gwinner

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