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Institution Date Title Author
中國文化大學 2020-11 Investigating pharmaceutical logistics service quality with refined Kano's model Chen, MC (Chen, Mu-Chen); Hsu, CL (Hsu, Chia-Lin); Lee, LH (Lee, Li-Hung)
中國文化大學 2019-11 Service Quality and Customer Satisfaction in Pharmaceutical Logistics: An Analysis Based on Kano Model and Importance-Satisfaction Model Chen, MC (Chen, Mu-Chen); Hsu, CL (Hsu, Chia-Lin); Lee, LH (Lee, Li-Hung)

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