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Institution	Date	Title	Author
東方設計學院	1999-05	A Study On Relationships Between Internal Customer Satisfaction And Customer Service Quality	鄭玉惠; Cheng,Yu-Hui; Cheng, Y.H.; 盧淵源; Lu, Iuan-Yuan; Lu, Y.I.; (東方工商專科學校工業工程與管理科)

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