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Institution	Date	Title	Author
國立中山大學	2011	感恩的顧客會有較高的忠誠度嗎？理論建構與實證	黃明新; Min-Hsin Huang
國立中山大學	2010	服務失誤與補救過程中的顧客滿意度---品牌權益重要嗎?	黃明新; Min-Hsin Huang

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