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Institution	Date	Title	Author
南台科技大學	2002-12	Business Performance Following Implementation of Customer Relationship Management (CRM)	許宜愃 ; Shea, Andy Yai-san
南台科技大學	2001-03	企業導入客戶關係管理之探討	許宜煊 ; Shea, Andy Yai-san

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