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臺灣學術機構典藏系統 (Taiwan Academic Institutional Repository, TAIR)
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Institution Date Title Author
元智大學 Dec-20 Integrating FMEA and the Kano Model to Improve the Service Quality of Logistics Centers Ling-Lang Tang; Shun-Hsing Chen; Chia-Chen Lin
育達商業科技大學 2014 Using the QFD Technical to improve Service Quality in Vegetarian Foods Industry Shun-Hsing, Chen;Chen-Kuo, Pai
育達商業科技大學 2014 An Empirical Study of TQM Method Practices for Customer Satisfaction and Customer Loyalty Shun-Hsing, Chen;Fei-Yun, Chen;I-Ping, Wu
育達商業科技大學 2013 Integrated analysis of the performance of TQM tools and techniques: a case study in the Taiwanese motor industry Shun-Hsing, Chen;陳順興
育達商業科技大學 2013 Measuring information technology department service quality from casino's employees in Macau Chen-Kuo, Pai;Meng Long, Xia;Te-Wei, Wang;Shun-Hsing, Chen
育達商業科技大學 2013 Integrating Service Quality Model in Quality Improvement: An Empirical Study of Employees Satisfaction for Hot Spring Industry Shun-Hsing, Chen
育達商業科技大學 2013 An Empirical Study for Measuring Information Technology Department Service Quality from Hospitality’s Employees in Macau Chen-Kuo, Pai;Shun-Hsing, Chen;Te-Wei, Wang
育達商業科技大學 2012 Devising appropriate service strategies for customers of different value: an integrated assessment model for the banking industry Shun-Hsing, Chen
育達商業科技大學 2011 Integration SERVQUAL model and performance control matrix to improve service quality for the hot spring industry 陳, 順興;Shun-Hsing , Chen;Tsu-Ming , Yeh;Chee-Cheng , Chen
育達商業科技大學 2010 The comparison and analysis of employee satisfaction improvement in the hot spring and financial industries King-Jang , Yang;Shun-Hsing , Chen;陳, 順興
育達商業科技大學 2010 The establishment and comparison of the balanced scorecard for profit and non-profit organizations Shun-Hsing , Chen;陳順興
育達商業科技大學 2009 Establishment and application of performance measure indicators for universities Shun-Hsing , Chen;陳, 順興;Hui-Hua , Wang;King-Jang , Yang
中原大學 2007-02-26 高等教育關鍵績效指標之建構與實施程度之分析 陳順興; Shun-Hsing Chen
中原大學 2007 Service quality attributes determine improvement priority Shun-Hsing Chen;Ching-Chow Yang;Wen-Tsann Lin;Tsu-Ming Yeh
義守大學 2006-03 The application of baghouse fines in Taiwan Deng-Fong Lin;Jyh-Dong Lin;Shun-Hsing Chen
中原大學 2006 Establishment of higher education quality management system Ching-Chow Yang;Shun-Hsing Chen;Tsu-Ming Yeh;Fan-Yun Pai;
中原大學 2006 An Analysis of the Utilization and Effectiveness of NPD Tools and Techniques Ching-Chow Yang;Yung-Tsan Jou;Tsu-Ming Yeh;Shun-Hsing Chen;

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