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| 實踐大學 |
2011 |
A learning organisation approach to managing service quality
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Soltani, E.;Liao, Y.Y.;Wang, W.Y. |
| 實踐大學 |
2010 |
Managing service quality: The managers' orientations and their consequences - case study evidence of current practice
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Soltani, E.;Liao, Y.Y.;Singh, A.;Wang, W.Y. |
| 實踐大學 |
2010 |
The rhetoric and reality of 'process control' in organisational environments with a TQM orientation: The managers' view
|
Soltani, E.;Singh, A.;Liao, Y.Y.;Wang, W.Y. |
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