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Institution	Date	Title	Author
國立政治大學	2005-06	Perceived Quality Customer Satisfaction and Loyalty: The Case of Lexus in Taiwan	于卓民;巫立宇;喬友慶;戴興夏; Yu, Chwo-Ming Joseph ; Wu, Lei-yu ; Chiao, Yu-Ching ; Tai, Hsing-shia
國立政治大學	1998	提昇顧客滿意度--以Lexus在台灣為例	戴興夏; Tai, Hsing-Shia

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