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Institution	Date	Title	Author
中華大學	2008	以TCSI模式評估金融控股公司之顧客滿意度	鄧肖琳; Teng, Hsiao_Lin
中華大學	2008	運用DEMATEL建立銀行服務品質之關聯	鄧肖琳; Teng, Hsiao_Lin
中華大學	2008	運用DEMATEL與IPA改善銀行服務品質	鄧肖琳; Teng, Hsiao_Lin
中華大學	2008	A study of banking service quality in Taiwan area	鄧肖琳; Teng, Hsiao_Lin
中華大學	2007	Using Importance-performance Analysis in Evaluating Attribute-level Performance and Overall Customer Satisfaction - A Case of Taiwan Banking Industries	鄧肖琳; Teng, Hsiao_Lin
中華大學	2007	結合國際風險管理標準與FEMA初探我國國防動員機制－以國軍物力動員為例	鄧肖琳; Teng, Hsiao_Lin
中華大學	2007	結合SERVPERF與IPA分析服務品質之研究－以台北縣後備指揮部所屬各輔導中心為例	鄧肖琳; Teng, Hsiao_Lin
中華大學	2007	A Preliminary Research on Evaluating the Customer Satisfaction of Taiwan Tourism Industry by TCSI Model - A Case of Amusement Parks	鄧肖琳; Teng, Hsiao_Lin
中華大學	2006	The Construction and Validation of Warning System for Investment Risks by MTS	鄧肖琳; Teng, Hsiao_Lin
中華大學	2006	A pilot study of Taiwan customer satisfaction index model- automobile industry	鄧肖琳; Teng, Hsiao_Lin
中華大學	2006	Evaluating Patient Satisfaction by Integrated Conceptual Methodology developed from Kano Model	鄧肖琳; Teng, Hsiao_Lin
中華大學	2006	略論儒家思想與孫子兵法	鄧肖琳; Teng, Hsiao_Lin
中華大學	2005	大專院校全球化導入程度之相關性探討	鄧肖琳; Teng, Hsiao_Lin
中華大學	2005	A complementary methodology to probabilistic approach to measure hotel quality	鄧肖琳; Teng, Hsiao_Lin
中華大學	2005	大專學生修習電子商務學程行為及其影響因素研究	鄧肖琳; Teng, Hsiao_Lin
中華大學	2005	A Complementary Methodology to Probabilistic Approach to Measure Banking Service Quality	鄧肖琳; Teng, Hsiao_Lin
中華大學	2005	以機率模式發展客戶滿意度評量機制-以銀行業為例	鄧肖琳; Teng, Hsiao_Lin
中華大學	2005	以機率模式發展服務品質評量機制-以銀行為例	鄧肖琳; Teng, Hsiao_Lin
中華大學	2005	修正二維品質模式發展服務品質評量機制--以安養照護機構為例	鄧肖琳; Teng, Hsiao_Lin
中華大學	2005	Improving Safety Management Performance by Conceiving Employee’s Satisfactions Input Based on Two-dimension Quality Model	鄧肖琳; Teng, Hsiao_Lin
中華大學	2005	修正Kano二維品質模式發展顧客導向之服務品質評量機制—以國內主題樂園為例	鄧肖琳; Teng, Hsiao_Lin
中華大學	2005	服務品質衡量－以便利商店總部為例	鄧肖琳; Teng, Hsiao_Lin
中華大學	2005	大專學生修習電子商務學程行為意向及其影響因素研究	鄧肖琳; Teng, Hsiao_Lin
中華大學	2004	認知腳本理論	鄧肖琳; Teng, Hsiao_Lin
中華大學	2004	從聯盟作戰理論看臺海軍事衝突	鄧肖琳; Teng, Hsiao_Lin

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