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Institution	Date	Title	Author
淡江大學	2017	探討社群意見評價之顧客服務回饋機制的研究	曹金豐;Tsao, Chin-Feng
淡江大學	2012-10	A study of the application of ontology to an FAQ automatic classification system	Shaw, Ruey-shiang; Tsao, Chin-feng; Wu, Pei-wen

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