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Showing items 1-10 of 13 (2 Page(s) Totally)
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| 大葉大學 |
2015-08 |
Understanding CRM Performance: The Mediating Role of Customer Satisfaction
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Hsu, Cheng-Se;Yang, Yi-Feng |
| 大葉大學 |
2014-04-10 |
Studies of CRM: Management capabilities and the mediating roles of customer satisfaction
|
Hsu, Cheng-Se;Islam, Majidul;Yang, Yi-Feng |
| 大葉大學 |
2014-01 |
Factors affecting balanced scorecard usage
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Islam, Majidul;Yang, Yi-Feng;Hu, Yu-Jia;Hsu, Cheng-Se |
| 大葉大學 |
2013-04 |
Customer Relationship Management in the Banking Industry: The Mediating Role of Information Technology
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Yang, Yi-Feng;Wu, Yu-Chi;Hsu, Cheng-Se;Tsai, Chin-Shih |
| 國立屏東大學 |
2009 |
Linking the BSC to navigational business performance: a preliminary concept of fit theory
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陳震遠;Yang, Yi-Feng;Chen, Cheng-Wu;Lien-Tung |
| 國立屏東大學 |
2009 |
Navigational business performance in technical development of marine environment model based on regression model
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陳震遠;Yang, Yi-Feng;Chen, Cheng-Wu;Chen¬, Lien-Tung |
| 國立屏東大學 |
2008 |
Effect of working year on leader-member operation performance － Take E.Sun bank as a sample
|
陳震遠;Yang, Yi-Feng;Chen, Cheng-Wu |
| 國立屏東大學 |
2008 |
Linking the balanced scorecard to navigational business performan
|
陳震遠;Yang, Yi-Feng;Chen, Cheng-Wu;Chen¬, Lien-Tung |
| 國立屏東大學 |
2007 |
The interaction effect of HR-service capability, IT-service capability, and MK-service capability on e-CRM performance- A resource-based theory perspective
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陳震遠;Yang, Yi-Feng;Yu, Jing-Ying |
| 國立屏東大學 |
2007 |
The empirical banking e-service study: the effect of marketing interaction relationship on its e-CRM process to the performance- A mediation-moderation approach
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陳震遠;Yang, Yi-Feng;Yu, Jing-Ying |
Showing items 1-10 of 13 (2 Page(s) Totally)
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