臺灣學術機構典藏系統 (Taiwan Academic Institutional Repository, TAIR)

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臺灣學術機構典藏系統 (Taiwan Academic Institutional Repository, TAIR)

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Institution	Date	Title	Author
中原大學	2001-12	ISO 9000驗證機構之顧客滿意度調查及改善模式之建立---以SERVQUAL為衡量工具 A Customer Satisfaction Survey and Building a Improvement Model of ISO 9000 Series Certification Industry---To Use as SERVQUAL for Measurement Instrument	王美秀;楊錦洲;葉子明 ;Wang, Mei-Hsiu;Yang, Jiin-Jou;Yeh, Tzyy-Ming

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