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Institution	Date	Title	Author
元智大學	2016-11-04	探討志願役士兵Facebook社群使用動機與認知及行為對工作滿意度之影響	湯玲郎; 翁華鴻; 蔡金倉
元智大學	2010-05	Service Recovery: A Comparison Between the US and Taiwan	翁華鴻

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