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Institution	Date	Title	Author
元智大學	2006-11	寬頻網路服務品質與顧客滿意度關係之研究－以中華電信ADSL 為例	湯玲郎; 莊進富
元智大學	2004	服務品質認知與顧客滿意度關係之研究--以中華電信ADSL為例	莊進富; Chin-Fu Chuang

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