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Institution	Date	Title	Author
國立高雄應用科技大學	2013	服務創新對服務品質與顧客滿意度的影響之研究-以殯葬業為例	葉若翰; Han, Yeh Jo
義守大學	2013	長期照護機構住民休閒滿意度、顧客關係管理與生活滿意度間關係之研究	葉若翰; Yeh Jo Han

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