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Institution	Date	Title	Author
修平科技大學	2006-03	以PZB模式探討戶政所服務品質之研究	張燦明; 張永佳; 李明珠; 蔡春明; 李美珠
修平科技大學	2005-09	戶政事務所服務品質與顧客滿意度之研究	張燦明; 劉允富; 蔡春明; 郭維鴻; 邱淑芬; 林佩憲; 林昌興; 王怡文

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