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Institution	Date	Title	Author
朝陽科技大學	2018-05-15	以SERVQUAL 與QFD 探討全聯與楓康之服務品質與改善策略	黃明弘; 張子羚; 徐英棠; 王雅蕙; 郭麗萍; 粘郁雯; 李家慈; 許媁婷
朝陽科技大學	2017-06	以SERVQUAL與QFD探討超級市場之服務品質與改善策略-以台中市霧峰區全聯福利中心為例	粘郁雯;許媁婷;李家慈;王雅蕙;徐英宗;郭麗萍;張子羚

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