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Institution	Date	Title	Author
南華大學	2010-12-01	人力資源與資訊服務資源及其兩者的交互性對顧客服務關係績效的影響：以金融機構為實證分析	楊一峰;陳清燿;李世煌;賴家倫
樹德科技大學	2010	探討金融機構之服務性資源對顧客服務關係績效之影響：以資源基礎理論為觀點	賴家倫; Chia-Lun Lai

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