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元培科技大學 2015-01 3C賣場的服務品質對顧客滿意度及口碑之影響(The Impacts of 3C Stores Service Quality on Customer Satisfaction and Word-of-Mouth) 王智勤;林晉宇;蔡季龍;邱信欣;林怡君;洪玉薇

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