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Institution	Date	Title	Author
元智大學	2002-12	影響服務品質主要構面之探討 – 以元智大學單一服務櫃臺為例	陳啟光; 黃星榕; 于長禧
元智大學	2000	影響服務品質主要構面之探討－以元智單一服務櫃臺為例	黃星榕; Hsing-Jung Huang

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