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Institution Date Title Author
元智大學 2007-07 Performance effects of IT capability and customer service: The moderating role of service process innovation 鄒鴻泰; 陳家祥; Ching, Russell
元智大學 2006-12 THE EFFECTS OF CRM PRACTICES AND MULTIPLE CHANNELS ON USTOMER BEHAVIORAL AND ATTITUDINAL LOYALTY IN FINANCIAL SERVICE 陳家祥; Ching, Russell
元智大學 2004-07 An Exploratory Study of the Effects of Information and Communication Technology on Customer Relationship Management and Customer Lock-In, 陳家祥; Ching, Russell
元智大學 2004-06 An extended study of the K-means algorithm for data clustering and its applications 陳家祥; Ching, Russell; Lin, Yi-Shen
元智大學 2003-12 The Study of Maximizing Customer Equity by Segmentation: A Modified K-Means Approach 黃俊堯; 陳家祥; Ching, Russell
元智大學 2003-12 The Study of Maximizing Customer Equity by Segmentation: A Modified K-Means Approach 黃俊堯; 陳家祥; Ching, Russell
元智大學 2003-03 Better Customer Clustering Using an Initialization Approach for the K-Means Algorithm 陳家祥; Ching, Russell; Lam, Monica; Lin, Yi-Shen
元智大學 2002-12 An empirical study of impacts of IT intensity and organizational absorptive capacity on customer relationship management performance 陳家祥; Ching, Russell
元智大學 2002-11 A Proposed Model of Organization Capacity and CRM Innovation Success 陳家祥; Ching, Russell; Lam, Monica
元智大學 2002-08 A Proposed Model of the Effects of IT Diffusion on Organizational Absorptive Capacity and CRM Innovation Success 陳家祥; Ching, Russell; Lam, Monica

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