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Institution	Date	Title	Author
國立交通大學	2014-12-12T02:49:49Z	客戶抱怨事件與解釋型態對客戶滿意度及再購意願的影響—以企業採購為例	吳鈞婷; Chun-Ting Wu; 黃仁宏; Dr. Jen-Hung Huang

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