臺灣學術機構典藏系統 (Taiwan Academic Institutional Repository, TAIR)

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Institution	Date	Title	Author
國立高雄大學	2012	IPA-Kano model: A new tool for categorizing and diagnosing service quality attributes	郭英峰; Chen, J.Y.; Deng, W.J.
國立高雄大學	2009	The relationships among service quality, perceived value, customer satisfaction, and post-purchased intention in mobile value-added services	郭英峰; Wu, C.M.; Deng, W.J.
國立高雄大學	2008	Revised importance-performance analysis: Three-factor theory and benchmarking	Deng, W.J.;郭英峰; Chen, W.C.
國立高雄大學	2008	Revised planning matrix of quality function deployment	Deng, W.J.;郭英峰

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