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Institution	Date	Title	Author
亞洲大學	2012	贏得顧客忠誠之顧客滿意度變數之關鍵因素：土耳其Isis溫泉旅館之個案研究	Erdo?mu?, Zehra
亞洲大學	2012	The Role of Customer Satisfaction Variables in Gaining Customer Loyalty: A Case Study of Isis Hotel & Spa in Turkey	Erdo?mu?, Zehra

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