臺灣學術機構典藏系統 (Taiwan Academic Institutional Repository, TAIR)

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臺灣學術機構典藏系統 (Taiwan Academic Institutional Repository, TAIR)

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Institution	Date	Title	Author
國立高雄第一科技大學	2001.01	服務失誤類型、補償措施與再惠顧率之探索性研究--以CIT法應用於餐飲業為例	劉宗其;李奇勳;黃吉村;渥頓; Liu, Tsung-Chi;Lee, Chi-Hsun;Huang, Chi-Tsun;Clyde, A.Warden
國立高雄第一科技大學	2001	Fatal Service Failures Across Cultures	Liu, Tsung-Chi;Warden, Clyde A.;Lee, Chi-Hsun;Huang, Chi-Tsun

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