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Institution Date Title Author
中國文化大學 2012 Comparative analysis of experience-oriented customer needs based on the Kano model : an empirical study Huei-ju Yu; Hsien-Tang Ko; Hsi-Peng Lu[著]
中國文化大學 2012 Integrating Kano model with strategic experiential modules in developing ICT-enabled services : An empirical study Huei-ju Yu,; Hsien-Tang Ko[著]

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