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Institution	Date	Title	Author
國立勤益科技大學	2001	A Performance Index Approach to Measuring the Service Operations Quality in the Banking System	Hung, Y.H. ; Ling, S.K. ; Chen, K.S.
國立勤益科技大學	2000	Capability Analysis for Entire Product	Chen, K.S. ; Hung, Y.H. ; Huang, M.L.

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