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| 國立臺灣科技大學 |
2016 |
Integrating the Kano model with NSD and EMF to assess the innovative attributes of service quality – an empirical study of Taiwan's KTV service industry
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Lo, T.-S;Wei, H.-L;Lu, H.-P;Ko, H.-T. |
| 國立臺灣科技大學 |
2013 |
Comparative analysis of experience-oriented customer needs and manufacturer supplies based on the Kano model
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Shyu, J.-C.;Chang, W.;Ko, H.-T. |
| 國立臺灣科技大學 |
2012 |
Comparative analysis of experience-oriented customer needs based on the Kano model: An empirical study
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Ko, H.-T.;Lu, H.-P.;Yu, H. |
| 國立臺灣科技大學 |
2012 |
Integrating Kano model with strategic experiential modules in developing ICT-enabled services: An empirical study
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Yu, H.;Ko, H.-T. |
| 國立臺灣科技大學 |
2010 |
Measuring innovation competencies for integrated services in the communications industry
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Ko H.-T.; Lu H.-P. |
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