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Institution Date Title Author
臺大學術典藏 2021-08-31T05:35:46Z Believe to go the extra mile: the influence of internal CSR initiatives on service employee organizational citizenship behaviors Chou E.-Y;Liang H.-Y;Lin J.-S.C.; Chou E.-Y; Liang H.-Y; Lin J.-S.C.; JIUN-SHENG LIN
臺大學術典藏 2020-12-15T09:33:23Z Engaging customers with employees in service encounters: Linking employee and customer service engagement behaviors through relational energy and interaction cohesion Liang, H.-Y.;Chu, C.-Y.;Lin, J.-S.C.; Liang, H.-Y.; Chu, C.-Y.; Lin, J.-S.C.; JIUN-SHENG LIN
臺大學術典藏 2020-02-15T03:53:18Z Determinants of manufacturers' selection of distributors Lin, J.-S.C.;Chen, C.-R.; Lin, J.-S.C.; Chen, C.-R.; JIUN-SHENG LIN
臺大學術典藏 2020-02-15T03:53:07Z The influence of service environments on customer emotion and service outcomes Lin, J.-S.C.;Liang, H.-Y.; Lin, J.-S.C.; Liang, H.-Y.; JIUN-SHENG LIN
臺大學術典藏 2020-02-15T03:53:07Z The role of expected future use in relationship-based service retention Lin, J.-S.C.;Wu, C.-Y.; Lin, J.-S.C.; Wu, C.-Y.; JIUN-SHENG LIN
臺大學術典藏 2020-02-15T03:53:07Z The role of technology readiness in self-service technology acceptance Chang, H.-C.; JIUN-SHENG LIN; Lin, J.-S.C.;Chang, H.-C.; Lin, J.-S.C.
臺大學術典藏 2020-02-15T03:53:02Z What makes service employees and customers smile: Antecedents and consequences of the employees' affective delivery in the service encounter Lin, J.-S.C.;Lin, C.-Y.; Lin, J.-S.C.; Lin, C.-Y.; JIUN-SHENG LIN
臺大學術典藏 2020-02-15T03:53:01Z Assessing the Self-service Technology Encounters: Development and Validation of SSTQUAL Scale Lin, J.S.C.; Hsieh, P.-L.; JIUN-SHENG LIN
臺大學術典藏 2020-02-15T03:53:01Z Modeling service friendship and customer compliance in high-contact service relationships JIUN-SHENG LIN; Hsieh, C.-C.; Lin, J.-S.C.
臺大學術典藏 2020-02-15T03:53:01Z Refinement of the technology readiness index scale: A replication and cross-validation in the self-service technology context JIUN-SHENG LIN; Lin, J.-S.C.; Hsieh, P.-L.; Lin, J.-S.C.;Hsieh, P.-L.

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