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Institution	Date	Title	Author
淡江大學	2020-05-31	Leveraging IT–Enabled Service Innovation in a Highly Competitive Market	Shang, S. S.-C.;Wu, Ya-Ling;Wu, J.-Y.;Chen, C.-C.
國立政治大學	2013	Understanding customer perceptions of e-service deviations	Shang, S.S.C.;Chen, P.-J.; 尚孝純

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