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Institution	Date	Title	Author
國立臺灣大學	2005	老人長期照護機構服務品質與生活品質之研究-以台北縣為例	王卿蘭; Wang, Ching-Lan
中國醫藥大學	1992	以二維品質模式探討健檢中心服務品質之研究; A Study on Using Kano''s Model to Explore the Services Quality of Health Examination Centers	王菁蘭; Wang,Ching-Lan

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