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Institution	Date	Title	Author
國立政治大學	2010	Attributions and Outcomes of Customer Misbehavior	林穎青; Huang, Wen-Hsien;Lin, Ying-Ching;Wen, Yu-Chia
東吳大學	2008	顧客間負面互動對服務評價之影響-以歸因理論來探討	溫育佳; Wen, Yu-chia

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