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Institution	Date	Title	Author
國立臺灣大學	2005	應用平衡計分卡建構政府機關服務品質績效指標之研究	楊秀娟; Yang, Shiow-Jiuan
育達商業科技大學	2004	A Customer-Oriented Service-Enhancement System (COSES) for the Public Sector	Chen, Chi-Kuang;Yu, Chang-Hsi;Yang, Shiow-Jiuan;Chang, Hsiu-Chen

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