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Institution	Date	Title	Author
國立成功大學	2002-05-25	服務品質、關係品質以及服務補救與顧客行為意向關係之實證研究-以國內航空業為例	葉書芳; Yeh, Shu-Fang
中華大學	1998	以讀者滿意度探討圖書館服務品質之研究	葉淑芳; Yeh, Shu-Fang

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