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Institution Date Title Author
嘉南藥理大學 2016-06 Tour Leader Attachment and Customer Citizenship Behaviors in Group Package Tour: The Role of Customer Commitment Cheng, Jui-Chang; Wu, Cheng-Shiung; Yen, Chang-Hua; Chen, Chien-Yu
中國文化大學 2014-09 Promoting Relationship Marketing of Tour Leaders' Blog: The Role of Charisma Tsaur, Sheng-Hshiung; Wu, Der-Huang; Yen, Chang-Hua; Wu, Ming-Hsiu
中國文化大學 2014-07 Job standardization and service quality: The mediating role of prosocial service behaviors Tsaur, Sheng-Hshiung; Wang, Chih-Hung; Yen, Chang-Hua; Liu, Yi-Chun
大葉大學 2014-01-10 2014 International Symposium on Computer, Consumer and Control SSCI Journals LUO, SHE-JUANG;Mao, Ko-Min;Yen, Chang-Hua;Chih, Lee De
大葉大學 2005-10 The effect of customer participation on service providers' job stress Hsieh, An-Tien;Yen, Chang-hua

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