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Institution	Date	Title	Author
國立交通大學	2016-01-29T02:47:30Z	顧客關係管理在網路銀行服務的應用：網站服務品質對顧客忠誠度的影響	林義屏; 董玉娟; 李勇輝; Yi-Ping Lin; Yu-Chuan Tung; Yeong-Huei Lee
南台科技大學	2003	顧客關係管理對顧客忠誠度影響之研究─以網路銀行業為例	李勇輝; Yeong-Huei Lee

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