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臺灣學術機構典藏系統 (Taiwan Academic Institutional Repository, TAIR)
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Institution Date Title Author
元智大學 2011-05 An Application of Contrast Effects on Service Recovery Process: A Preliminary Result in Taiwan Hua-Hung Weng; Chin-Yu Kao
元智大學 2011-04 The Application of Contrast Effects on Service Recovery Design Hua-Hung Weng; Chin-Yu Kao
元智大學 2011 藉服務補救選項提升顧客滿意度 高謹瑜; Chin-Yu Kao

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